Privacy Policy

1. Introduction

Welcome to Farm2Plate ("Farm2Plate", "we", "us", or "our"). Farm2Plate is a consumer application that allows users to browse products, manage their accounts, place orders, make payments, receive notifications, and use other services provided through the application.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Farm2Plate mobile application, website, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

2. Information We Collect

We collect information that you provide directly, information generated when you use our Services, and information received from third-party service providers when necessary to provide the Services.

2.1 Account and Identity Information

Depending on how you use the application, we may collect:

• Name
• Email address
• Phone number
• Profile information
• Authentication information
• Information associated with your Google account when you use Google Sign-In

2.2 Order and Transaction Information

When you place an order or use purchasing functionality, we may collect information necessary to process and fulfill the order, including:

• Products or services ordered
• Order details
• Delivery information
• Billing-related information
• Order history
• Transaction identifiers
• Payment status
• Refund or cancellation information

Payments may be processed through third-party payment providers. We do not intend to collect or store your complete payment card credentials, such as your full card number, when those details are processed directly by the payment provider.

2.3 Location Information

If you grant location permission, the application may access location information to provide location-related functionality, such as displaying maps, helping identify locations, or supporting delivery-related features.

You can control location permissions through your device settings. If you deny location access, certain location-based features may not function correctly.

2.4 Camera and QR Code Information

Farm2Plate may request access to your device camera when you use QR-code or barcode scanning functionality.

Camera access is used to scan codes and provide the requested application functionality. We do not intend to continuously record or store camera footage merely because camera permission has been granted.

2.5 Device and Technical Information

We and our service providers may automatically receive certain technical information when you use the Services, such as:

• Device type and model
• Operating system and version
• Application version
• IP address
• Language and regional settings
• Network information
• Device identifiers where permitted
• Crash and diagnostic information
• General usage information

2.6 Notification Information

If you enable notifications, we may use Firebase Cloud Messaging or similar services to send notifications to your device. Notifications may relate to orders, account activity, transactions, service updates, or other application functionality.

You can control notification permissions through your device settings.

2.7 Information Stored on Your Device

The application may store certain information locally on your device to support functionality, improve performance, maintain preferences, or keep you signed in.

Depending on the implementation, locally stored information may include authentication-related information, application preferences, cached information, or other application data.

3. How We Use Information

We may use information to:

• Create and manage your account
• Authenticate users
• Process and manage orders
• Process payments and refunds
• Provide delivery-related services
• Provide map and location-related functionality
• Send transactional and service notifications
• Provide customer support
• Maintain and improve the Services
• Diagnose crashes, errors, and technical problems
• Prevent fraud, abuse, and unauthorized activity
• Maintain security
• Comply with applicable laws and legal obligations
• Protect our rights, users, and services

4. Third-Party Services

We may use trusted third-party service providers to operate, maintain, secure, and improve the Services. These providers may process information on our behalf or provide functionality directly to the application.

4.1 Firebase

We use Google Firebase services for certain application functionality, which may include authentication, messaging, analytics, crash reporting, or other backend services depending on the configuration of the application.

Firebase may process technical, authentication, diagnostic, or other information necessary to provide the configured services.

4.2 Google Sign-In

If you choose to sign in using Google, Google may provide us with information associated with your Google account that is necessary for authentication, such as your name, email address, and profile information, subject to Google's applicable policies and your account settings.

4.3 Google Maps

We may use Google Maps or related Google mapping services to provide map and location functionality. Use of Google Maps is subject to Google's applicable terms and privacy policies.

4.4 Razorpay

We may use Razorpay or another payment service provider to process payments. Payment information may be processed directly by the payment provider in accordance with its own privacy policy and security practices.

We may receive transaction-related information, such as payment status, transaction identifiers, and other information necessary to confirm and manage your transaction.

4.5 Other Service Providers

We may use other third-party providers for hosting, cloud infrastructure, analytics, communications, customer support, security, payment processing, or other services necessary to operate Farm2Plate.

5. How We Share Information

We do not sell your personal information as a standalone product. We may share information when reasonably necessary to operate the Services or as permitted or required by law.

Information may be shared with:

• Service providers that help us operate the application
• Payment processors when necessary to process transactions
• Delivery or fulfillment partners when necessary to complete your order
• Authentication and infrastructure providers
• Analytics, diagnostics, and security providers where applicable
• Government authorities or law-enforcement agencies when legally required
• Professional advisers where reasonably necessary

6. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no electronic transmission, storage system, or security method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of any credentials used to access your account and should notify us if you believe your account has been accessed without authorization.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and protect our legitimate interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

8. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw certain permissions or consents
• Object to or restrict certain processing
• Request portability of certain information where applicable

Some requests may be subject to legal, security, contractual, or other limitations.

9. Account Deletion

You may request deletion of your Farm2Plate account and associated personal information by contacting us using the details provided below.

Where the application provides an in-app account deletion facility, you may also use that facility to submit a deletion request.

Certain information may need to be retained where required by law, necessary for legitimate business purposes, or required to resolve disputes, prevent fraud, complete transactions, or maintain legally required records.

10. Children's Privacy

Farm2Plate is not intended for children where the use of the Services would be prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review and take appropriate action.

11. Permissions Used by the App

Depending on the features you use, Farm2Plate may request permissions including:

• Camera: Used for QR code or barcode scanning.
• Location: Used for map and location-related functionality when enabled.
• Notifications: Used to send order, account, service, and other relevant notifications.
• Internet/network access: Used to communicate with our servers and third-party services.

You can manage many device permissions through your Android device settings. Disabling a permission may prevent a related feature from working.

12. Cookies and Similar Technologies

Our website or online services may use cookies, local storage, SDKs, pixels, or similar technologies to maintain sessions, remember preferences, improve functionality, analyze usage, or provide security.

The mobile application may also use local storage and software development kits to provide application functionality.

13. Third-Party Links and Services

The Services may contain links to or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. International Data Transfers

Depending on the location of our users and service providers, information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

17. Consent

By using Farm2Plate, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.